Frequently Asked Questions

SDA Housing Assist helps participants by connecting them with Specialist Disability Accommodation properties that meet their needs and funding. We work closely with SDA providers, SIL providers, Support Coordinators, and allied health professionals to find the right housing options.

While we don’t provide direct support services or manage properties, our role is to make the search for suitable SDA housing easier by linking participants to available homes and the professionals who can assist them.

While SDA Housing Assist doesn’t directly provide SDA or SIL services, we have strong relationships with a wide network of SDA and SIL providers across Australia. We can help connect you to the right providers who match your needs and support requirements, making it easier for you to find suitable housing and support options.

Yes! Our services are provided at no cost to participants and their families. SDA Housing Assist works with property investors and providers, so you can get help finding suitable SDA housing without any fees or charges.

We can’t guarantee a placement — but we do guarantee proactive, targeted action.

Participant procurement is influenced by many factors outside anyone’s control, such as market demand, participant funding approvals, and location. Because of this, we can’t promise a tenant within a specific timeframe.

What we do guarantee is that we will:

• Actively market your property to our Australia-wide network of SIL providers, SDA providers, Support Coordinators, allied health professionals, and other referral channels.
• Tailor our outreach strategies based on your property type, location, and ideal participant profile.
• Provide regular updates and feedback so you know exactly what’s happening behind the scenes.

Our role is to maximise your property’s visibility and connection opportunities — giving it the strongest chance of securing a suitable participant as quickly as possible.

No — we’re not a property management company.

 SDA Housing Assist doesn’t handle day-to-day property management tasks such as maintenance, rent collection, or compliance checks. Instead, our role is specialised: we focus solely on connecting SDA properties with suitable participants through targeted marketing and networking.

We work alongside your existing SDA provider or property manager, complementing their services by sourcing participant leads they might not have access to. Think of us as the tenant connection specialists, while your provider handles everything once the participant moves in.

SDA Housing Assist complements your SDA provider’s work by focusing on one specialised piece of the puzzle - tenant sourcing.

While your SDA provider manages the property’s compliance, day-to-day tenancy, and ongoing support, we concentrate solely on connecting your property to a wider network of SIL providers, support coordinators, allied health professionals, and other referral pathways across Australia.

We:

• Expand reach beyond your provider’s own network to uncover participants in need of accommodation, including those outside their current client base.
• Market strategically to targeted professionals who are actively seeking SDA for their clients.
• Bridge gaps in oversupplied or competitive markets by finding tenants your provider might not otherwise have access to.
• Work alongside your provider to streamline communication and ensure potential tenants are matched quickly and effectively.

In short - your SDA provider keeps the house running; we help fill it with the right people faster.

We keep it simple - our fee is an hourly rate of $85 + GST, with no hidden fees or commissions. You only pay for the time we actively work on marketing and sourcing participants for your property.

The timeframe can vary greatly depending on your property’s location, design category, participant funding availability, and current market demand. In some cases, suitable participants are found within weeks; in others, it may take several months — especially in oversupplied or regional areas.

It’s important to note that in some markets there may simply be no eligible SDA-funded participants actively seeking housing at that time. When this occurs, we work with investors to explore alternative tenancy options, such as participants using other funding streams, privately funded tenants with accessibility needs, or temporary non-SDA leases to keep the property occupied until an eligible SDA participant becomes available.

While we can’t promise an exact timeline, we take a proactive approach from day one, marketing your property to our Australia-wide network of SIL providers, SDA providers, Support Coordinators, allied health professionals, and other referral partners to give it the best possible chance of securing a suitable tenant quickly.

Exploring alternative tenancy options beyond traditional SDA-funded participants can help investors keep their properties occupied and generating income, even when the SDA tenant pool is limited or slow to materialise.

Benefits include:

• Reduced vacancy periods, meaning less time and money lost on empty properties.
• Greater flexibility to accommodate tenants with different funding types or private arrangements.
• Broader tenant pool, including people with accessibility needs who may not have SDA funding but still require specialised housing.
• Building community connections by working with local support providers or agencies who may have clients needing housing solutions.
• Maintaining property condition and value by ensuring the home is lived in and cared for.

Considering alternative tenancy solutions doesn’t replace the goal of securing an SDA-funded participant - it complements it by providing practical options to manage vacancies and optimise your investment.

Several factors can contribute to SDA properties remaining vacant, including:

• Oversupply in the local market, where more SDA homes exist than eligible participants seeking accommodation.
• Limited pool of SDA-funded participants with the specific funding level or support needs that match the property’s design category.
• Location challenges, such as being far from essential services, transport, or community hubs, which can deter potential tenants.
• Mismatch between property features and participant needs, for example, bedrooms or supports that don’t align with what participants are looking for.
• Delays or difficulties in obtaining participant funding approvals or plan implementation through the NDIS.
• Insufficient marketing or outreach to the right SIL providers, support coordinators, and allied health professionals who facilitate participant placements.

Understanding these reasons can help investors and service providers adapt their strategies to better match demand and improve tenancy outcomes.

At SDA Housing Assist, our extensive connections within the SDA space mean we can connect you with the right people who can help - whether that’s property investors, SDA providers, SIL providers, or Support Coordinators. Even if we don’t have a current listing that fits your participants' needs, our broad network allows us to tap into opportunities and partnerships that increase the chances of finding suitable housing quickly.

We’re here to support you by opening doors and linking you with those best placed to assist your participant’s housing needs.

While our primary focus is on connecting SDA-funded participants to Specialist Disability Accommodation properties, we also understand that not all participants have SDA funding in place. We work with a broader range of participants, including those with alternative funding sources or private arrangements, to help explore housing options that suit their needs.

This flexibility allows us to assist more people and helps investors keep their properties occupied by widening the potential tenant pool.

Absolutely. Even if we don’t have vacancies at the moment, we maintain a wide network of SDA and SIL providers, property investors, and support coordinators. We can connect you with potential housing options as soon as they become available and assist in exploring alternative tenancy solutions. Our goal is to keep you informed and supported throughout your search, helping you find the best possible match for your participant.